PHOTO BY CHUCK HOVEN

Thursday, November 6, 2025; Institute for Supply Management (ISM) and the Operations and Supply Chain Management (OSM) Artificial Intelligence (AI) Seminar at Monte Ahuja College of Business at Cleveland State University (CSU): Amazon Web Services expert Dan Dugan explained how Artificial Intelligence and robots are already a major part of how Amazon gets products to consumers in a timely fashion. He urged Cleveland State students to become involved in “inventing or designing the process” and “not in doing the process.” He says robots will replace workers involved in “doing the process”.