Changes are coming to Ohio Medicaid: Update contact info now!

(Plain Press, March 2022)      Don’t forget! Families receiving public benefits should begin updating their contact information now for important changes coming later this year. 

     A flurry of changes in the Medicaid program are anticipated over the next few months with redeterminations likely to resume (eventually) and the transition to a new slate of managed care plan options scheduled for July. As part of these changes, the Ohio Department of Medicaid (ODM) wants to make sure all consumers receive information about actions they will need to take and information about the program’s next generation services, supports, and managed care plans. 

     The best way to stay up to date on changes and take necessary actions to maintain coverage will be for members to ensure their contact information including address and telephone number are up to date.

     Families can do this in one of three ways: 1) CALL: Call (844) 640-6446. After selecting the option for your preferred language, consumers should select option 2 and you will be prompted to enter your zip code.  2) CLICK: Individuals with an existing Self-Service Portal (SSP) account can report changes online at After logging in, they will click the Access my Benefits tile, then click Report a Change to my Case from the drop down and follow the prompts.  3) CONTACT: Contact your County Department of Job and Family Services (CDJFS). Ohio Medicaid consumers can find their CDJFS office by viewing the County Directory at

     Families should update their name, residential address, mailing address, phone number and email address. Families enrolled in Medicaid will begin receiving notices for the rollout of Medicaid’s Next Generation Managed Care program as early as March 1, 2022.

     Please contact Brittney Madison, organizer for Northern Ohioans for Budget Legislation Equality (NOBLE) with additional questions, comments, and concerns at or 330-571-3333.

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